Apple

I shot this while waiting in line for my iPhone 6s at the downtown San Francisco Apple store. All told, I made it in the door from the back of the line in around 20 minutes. Pretty impressive for launch day, no? The photo looks dreamy, but thanks to Verizon my experience of moving to Cupertino’s handset was the exact opposite. Tl;dr version is that if you’re moving from a pre-paid/month-to-month plan to a post-paid account, Verizon will be incredibly unhelpful and tell you it can’t happen. But it in fact is. Keep escalating to the higher level of customer support until you get the answer you want and DO NOT believe them when they tell you that it’s “not possible” to keep your existing phone number.

Apple

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